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Shop Terms and Conditions

We will email you to confirm shipment. Delays can sometimes occur due to factors beyond our control. Please allow up to 28 days for delivery in case of unforeseen circumstances.
If a shipping company returns your product to us as undeliverable, we will attempt to contact you to arrange a redelivery. Redelivery attempts will incur an additional charge. If we are unable to contact you we will refund the price of the product minus any additional fees incurred. We accept no liability for any damage, loss or destruction of items after delivery has been made.

Missing Parcels:

We offer a full refund or replacement on any parcels lost in transit. Missing parcels cannot have a claim made against them until 14 working days after the date of dispatch. Please note we are unable to offer refunds on missing parcels until Royal Mail or UPS has deemed the parcel lost.

You have the right to return your purchase for refund or replacement within a period of 30 working days from the day of delivery. For unwanted or damaged goods, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 30 days of delivery to arrange a return.

When returning a damaged or unwanted product, the product must be in the same unused condition it was upon delivery. We are unable to accept any products returned in a used condition.

The item must be returned to us in the packaging which it arrived in. Your order details and the delivery slip must also be included. Returns should be posted to our office address:

Belts and Briefcases
20 Leahurst Road
SE13 5HZ

Enquiries: (+44) 20 8297 0669
If we are unavailable to answer, please leave a message and we will return your call promptly. We cannot take product orders by telephone.

We recommend you use a recorded delivery service. We will refund the postage costs of returning products if unused. As soon as we receive the returned goods, we will refund the relevant part of the purchase price for the item(s). Your rights to return goods are protected under the EU Distance Selling Directive.

For full details about your rights as a purchaser, please visit:

For full details about the Sale of Goods Act 1979, please visit:

We respect our customers' right to privacy. We will not divulge information you provide us to any third party company, except where necessary to complete a purchase order.

For full details about the Data Protection Act 1998, please visit:

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